Terms & Condictions

I. Scope of Application

These Terms and Conditions govern the rental contracts for rooms at various City Suites of Core Amalfitano, managed by MR FAN srl, VAT No. 05774060650 (hereinafter referred to as the "Accommodation Structure") in its legal form as a Guesthouse.

II. Conclusion of the Contract, Obligation to Notify

The contract comes into effect upon acceptance of the client's request by the Accommodation Structure. The Accommodation Structure may, at its discretion, confirm the room booking in writing or through other communication channels it deems appropriate.

The client must inform the Accommodation Structure, without being asked, no later than upon conclusion of the contract, if the use of one or more of the Accommodation Structure’s services by the client may jeopardize the normal activities of the Accommodation Structure, its safety, or its reputation in the eyes of the public.

III. Services, Prices, Payment, Compensation

The client is obligated to pay the agreed or applicable prices set by the Accommodation Structure for rooms and other services provided. This also applies to services ordered by the client directly from the Accommodation Structure or provided by a third party and paid for by the Accommodation Structure.

The agreed prices include all local taxes and levies in effect at the time the contract is concluded. This does not include taxes imposed locally that are payable by the guest themselves, such as the tourist tax. If the statutory VAT changes or if local taxes are introduced, modified, or abolished after the contract has been agreed upon, the prices will be adjusted accordingly.

At its discretion, the Accommodation Structure may agree to a subsequent request from the client for a reduction in the number of rooms booked, services requested, or duration of the stay, evaluating any additional charges for the client on a case-by-case basis.

If electronic invoicing has been agreed upon, the invoice must be paid without any deductions and settled within the terms indicated on the invoice unless otherwise agreed.

The Accommodation Structure is entitled to request a reasonable advance payment or security deposit, such as by credit card or bank transfer, from the client at the time of contract conclusion or thereafter. The amount of the advance payment and payment dates are determined by the Accommodation Structure and communicated to the client through one of the communication channels it has available. The client is obliged to comply with these terms to secure their booking. Legal provisions remain unchanged regarding advance payments or guarantees for tour packages.

In justified cases, such as in the event of payment default by the client or an expansion of the contract’s scope, the Accommodation Structure is authorized, even after the contract has been concluded and up until the start of the stay, to request an advance payment or guarantee, or an increase in the agreed advance payment or guarantee, up to the total agreed amount.

The Accommodation Structure is also authorized, at the beginning and during the client’s stay, to request a reasonable advance payment or security deposit or to issue a credit card as security, to the extent that such an amount has not already been paid based on what has been previously defined.

IV. Client's Withdrawal (Cancellation, Termination)/Non-Utilization of Requested Services (No-show)

The client may withdraw from the contract concluded with the Accommodation Structure only if the right of withdrawal has been explicitly agreed upon in the contract, if there is another applicable legal right of withdrawal, or if the Accommodation Structure gives its explicit consent to the withdrawal. The contractual agreement for the right of withdrawal and the consent to withdrawal from the contract must both be in writing.

If a date for free withdrawal from the contract has been agreed upon, the client may withdraw from the contract by that date without incurring any costs or claims for damages from the Accommodation Structure. The client’s right of withdrawal expires if not exercised in writing with notice to the Accommodation Structure by the agreed date.

The Accommodation Structure is entitled to receive the agreed contractual fee even if the rooms are not used, if no contractual right of withdrawal has been agreed upon or if that right has expired, if no legal right of withdrawal or cancellation has been granted, and if the Accommodation Structure does not give its consent to cancel the contract.

For more information regarding cancellation policies, please refer to the relevant section on the website and/or booking engine and in the following document.

V. Accommodation Structure's Cancellation

If it has been agreed that the client may withdraw from the contract free of charge up to a specific date, the Accommodation Structure is likewise authorized to withdraw from the contract, wholly or partially, up to that specific date if other clients request the reserved rooms and the client, upon specific request by the Accommodation Structure and within a reasonable time frame, does not waive their right of withdrawal. The same applies to the granting of an option if there are other requests and the client, upon specific request by the Accommodation Structure and within a reasonable time frame, is not willing to make a definitive booking.

The Accommodation Structure also has the right to withdraw from the contract extraordinarily for a materially justified cause, especially if force majeure or other circumstances beyond the control of the Accommodation Structure render the fulfillment of the contract impossible, or if the Accommodation Structure’s services are booked with false or deliberately misleading information or by concealing essential facts:

The client’s identity or creditworthiness, or the purpose of their stay, may constitute essential facts.

The Accommodation Structure has valid reason to believe that the use of the services offered could jeopardize the normal activities of the Accommodation Structure, its safety, or its public reputation, without this being attributable to the Accommodation Structure’s organization or sphere of control.

The purpose or reason for the stay is illegal.

The Accommodation Structure also has the right to withdraw if an agreed advance payment, guarantee, or requested advance payment is not made even after the expiration of a reasonable grace period defined by the Accommodation Structure at its sole discretion.

The Accommodation Structure is authorized to interrupt or cancel unapproved interviews and sales or similar events.

A justified withdrawal by the Accommodation Structure does not entitle the client to claims for damages.

In the case of extraordinary withdrawal, the Accommodation Structure is entitled to claim damages and may charge a lump sum for such claims.

VI. Room Availability, Delivery, and Return

The client does not acquire the right to specific rooms unless this has been explicitly agreed upon with the client in writing.

Unless otherwise agreed, the reserved rooms are available from 2:00 PM on the scheduled day of arrival. If no specific arrival time has been agreed upon or if the room has not been prepaid, the Accommodation Structure is authorized to rent the room to other clients after 6:00 PM without the client being able to make any claims against the Accommodation Structure for such action. There is no obligation to rent the room to another person.

Rooms must be vacated by the client by 10:00 AM on the agreed day of departure. If the client wishes to vacate the room after this time, it is possible to arrange this in advance by paying an hourly rate, subject to availability.

By way of example, if the client intends to use the room after 10:00 AM without prior arrangement, the Accommodation Structure may charge 50% of the daily rate applicable on that date (list price) for the additional use of the room, which the client may use until 2:00 PM.

VII. Accommodation Structure's Liability

The Accommodation Structure is only liable for damages to the physical health, limbs, and life of clients within the Accommodation Structure itself. It is also responsible for other damages caused intentionally or by negligence or due to the intentional or reckless violation of typical contractual obligations. Typical contractual obligations are those obligations that ensure the proper execution of the contract and on whose compliance the client relies and may rely. All other claims for damages are excluded as they do not depend on the Accommodation Structure.

In the event of disruptions or deficiencies in the Accommodation Structure’s performance, it shall remedy such disruptions as soon as it is informed or following the client’s objections, without undue delay. The client is obligated to take any reasonable action to eliminate the disruption and minimize possible damages. The client is also required to inform the Accommodation Structure as soon as possible if substantial losses may occur.

The Accommodation Structure is not responsible for the client's belongings brought into the Accommodation Structure. The client is obliged to manage them with care and diligence, as a "good family father," also using the security systems available in the room and intended for the client’s exclusive use (in-room safe). The Accommodation Structure provides the client with a safe in each room. If the client wishes to bring cash, securities, funds, bonds, or other valuable items and wants to insure them against theft or damage, they must arrange their insurance policy independently, as the Accommodation Structure is not responsible for safekeeping.

Items left behind by the client will only be sent upon the client’s request, at their risk and expense. The Accommodation Structure will keep such items for one month, after which, if the items have value, they will be handed over to the local lost and found office or judicial authority.

VIII. Final Provisions

Any modifications or additions to the contract or these general terms and conditions must be made in writing. Unilateral changes or additions by the client are not considered valid.

For commercial transactions, the place of performance and payment is the location of the Property.

For commercial transactions, the court of Salerno has exclusive jurisdiction in case of disputes. The Property may also, at its discretion, bring legal action against the client in the location where the Property is situated or in the relevant province.

The contract is governed by and must be interpreted in accordance with the laws of the Republic of Italy. The application of the United Nations Convention on Contracts for the International Sale of Goods and the conflict of laws is not permitted.

The Property, at its sole discretion, may or may not participate in mediation for dispute resolution by consumer associations.

Should individual provisions of these General Terms and Conditions for contracts concerning stays at the Property be or become invalid or unenforceable, this does not affect the validity of the remaining provisions. Legal provisions also apply.

If the client is assigned a parking space in the garage or parking lot of an external company, even if suggested by the Accommodation Structure upon the client’s request, this does not constitute any contract of safekeeping; even if this service is mediated and/or paid for by the Accommodation Structure to facilitate the client’s operations, it has no obligation to monitor it and therefore assumes no responsibility for damages or loss of vehicles parked or maneuvering and the contents thereof.

The wake-up service is provided by the Accommodation Structure with the utmost diligence, should the Accommodation Structure choose at its sole discretion to provide it. The delivery of messages, emails, and goods for guests is handled with care, should the Accommodation Structure choose at its sole discretion to provide it. In such a case, the Accommodation Structure will arrange for the delivery, storage, and, upon payment, shipment of such items (upon request). Delivered goods can only be stored if previously agreed upon.

IX. Cancellation Policies

Payment Terms for Refundable Room Types (with or without breakfast) and/or Additional Services Requested: The Property reserves the right to request payment for the entire stay before the client's arrival, at check-in, or at check-out. Regardless of the payment method the client intends to use, the Property will charge the full amount of the stay to the payment method provided at the time of booking (e.g., credit card) as a guarantee, issuing the corresponding invoice using the details provided by the client at the time of booking. The client may choose to use a different payment method for the balance of the stay before check-in, during the stay, or at check-out. In such a case, upon receiving the new payment, the Property is obligated to refund the amount charged as a guarantee. If the client chooses not to change the payment method, the amount charged as a guarantee will be retained as full or partial payment for the stay. The payment methods accepted by the Property are credit card, debit card, bank transfer (credited to the Property's account before check-out), or cash. Payments by check are not accepted. Bank transfers at check-out are also not accepted. The Property reserves the right to accept bank transfers as a payment method for the entire stay only in specific cases and provided the transfer is credited before the check-out date.

Payment Terms for Non-Refundable Room Types (with or without breakfast): The Property requires payment for the entire stay at the time of booking, primarily using the payment method provided at the time of booking. The Property reserves the right to accept or reject bank transfers as a payment method for this type of booking. If the client's payment method is a credit card, the Property assumes that the cardholder has authorized its use and is fully aware of the booking made. In case of any issues, the client must immediately contact the Property for further information.

Cancellations for Non-Refundable Room Types (with or without breakfast): It is not possible to cancel or modify this type of booking. In case of cancellation, the full amount of the stay is retained as a penalty. The same penalty (the full amount) applies in case of no-show.

Cancellations for Refundable Room Types (with or without breakfast): Cancellations must generally be made in writing (e.g., via email or OTA). The cancellation terms for refundable bookings without penalties are those indicated by the Property on various sales channels: its own booking engine, OTAs (e.g., Expedia, Booking.com, etc.). Please note that cancellation terms for bookings made through OTAs may differ from those indicated on the booking engine, and these differences are clearly communicated on the respective sales channels. If cancellation (or modification) occurs beyond the permitted terms, the client will be charged a penalty equal to the full amount of the stay. This charge is a penalty and not a payment, so it is not possible to occupy the room. In case of payment of bookings in multiple installments and via bank transfer, the payments made are considered as a guarantee of the booking; therefore, in case of late cancellation or modification beyond the permitted terms, these amounts may be retained by the Property as a penalty. In case of cancellation or changes on the day of arrival or no-show within the check-in hours, the client is required to pay the full amount of the stay. Bookings made within the timeframe set for refundable bookings are automatically considered non-refundable, and the payment and cancellation terms for this rate type apply.

Bookings: To guarantee the booking (i.e., in case of late cancellation, modification beyond the permitted terms, or no-show), the Property requires: 1) valid payment method details (e.g., a credit card listed on the Property's website or the OTAs where the Property is listed), 2) a reference email address, 3) a reference telephone number (e.g., mobile phone) to contact the client, 4) billing details. The data provided will be verified in the days leading up to the arrival at the Property, and in case of anomalies, the Property reserves the right, upon notification via email or phone, to cancel the booking. If the client does not have a credit card, the Property reserves the right to request a deposit to be credited via bank transfer within 2 days from the booking date. In this case, the client must send the Property a copy of the bank transfer receipt via email at the time of execution. The booking will only be considered confirmed upon receipt of the bank transfer.

These conditions do not apply to non-refundable room bookings or those made within the timeframe set for refundable bookings.

Confirmation: The Property primarily receives booking confirmations via email, and they are processed within a maximum of 24 hours. The booking is considered provisional until the client receives confirmation from the Property. The client must always check the booking confirmation to avoid potential errors or misunderstandings.

Email Bookings: The Property informs clients that all correspondence sent via email is considered legally binding. The Property does not accept email bookings except in exceptional cases evaluated and validated at the sole discretion of the Property.

Special Events: During so-called special periods (e.g., Christmas, New Year, Easter, regattas), the Property reserves the right to require a minimum number of nights for the stay. For all bookings, the cancellation/modification and payment policies may vary (e.g., free cancellation up to 30 days before the arrival date). Additionally, during special periods, the Property reserves the right to vary the penalties applied for late or non-cancellation/modification and no-show. All special events and deviations from standard policies will be communicated in advance at the time of booking.

Long-Term and/or Group Bookings (2 or more rooms): For this type of booking, the Property requires full prepayment of the entire stay. Payment can be made using one of the payment methods selected by the client at the time of booking (e.g., bank transfer or credit card). This type of booking is considered non-modifiable, non-cancellable, and non-refundable upon receipt of confirmation.

Packages: In the event that clients purchase a "package" (i.e., stay + additional complementary services), the Property specifies that no service included in the sold package will be refunded if not used. The Property reserves the right to request payment for the entire package in advance or upon arrival at the Property, without prejudice to the validity of the guarantees requested from the client at the time of booking, as described previously.

Overnight Stay and Italian Breakfast: The Property offers the possibility of enjoying a small Italian breakfast at an additional cost of €20 per person per night. Payment for the small breakfast, unlike other packages, can be settled at the time of payment for the stay, but only for refundable rates and at the exclusive discretion of the Property.

Tourist Tax: The tourist tax, regardless of the rate type (refundable or non-refundable), must be paid by the client in cash at check-out, unless otherwise agreed upon with the Property at the time of booking.